Shipping Options
Canada Shipping: All items shipped throughout Canada are shipped fully insured via Canada Post Expedited shipping. This shipping method takes approximately 1-5 business days depending on the receivers proximity to Toronto. These packages have tracking.
USA Shipping: All items shipped to the United States are shipped with full insurance via USPS (United States Postal Service) using a third party shipper in Ontario. This shipping methods takes 4 business days for first class (smaller packages) with full insurance and tracking and 3 days for Priority (for veils and larger/heavier items) with full insurance and tracking.
Packages to the USA should not incur duties or taxes as they are shipping directly from the USA (Niagara Falls NY) IF for whatever reason duties/taxes are owed, these are the responsibility of the receiver.
International Shipping: All items are shipped international via Canada Post and AsendiaUSA.
The following countries are shipped via AsendiaUSA - these are fully tracked and insured. The delivery takes approximately 6-21 days.
Australia, Austria, Belgium, Brazil, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom
The following 65 countries are shipped via AsendiaUSA - these are Partically tracked. The delivery takes approximately 25-35 days on average, but longer timelines have been reported depending on the country
Albania, Algeria, Andorra, Angola, Anguilla, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Bermuda, Bosnia And Herzegovina, Brunei Darussalam, Bulgaria, Cambodia, Cape Verde, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Curacao, Cyprus, Dominican Republic, Egypt, El Salvador, Faroe Islands, Fiji, French Guiana, French Polynesia, Georgia, Grenada, Iceland, Jamaica, Kazakhstan, South Korea, Kuwait, Lao, Latvia, Liechtenstein, Macao, Macedonia, Maldives, Martinique, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Morocco,, Namibia, Nepal, New Caledonia, Nigeria, Norway, Oman, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Romania, Saint Lucia, Saudi Arabia, Seychelles, Sri Lanka, Taiwan, Tanzania, Thailand, Trinidad And Tobago, Tunisia, Uruguay, Vanuatu, Vietnam
For the rest of the world we currently offer only Tracked Package and Xpress Post shipping via Canada Post at this time as well as USPS Priority International Shipping. Please chose the Canada Post option at Checkout and if the shipping is more affordable via USPS we will ship that method and refund you the difference at time of shipping.
DHL Worldwide - We also offer DHL Shipping World Wide. Please contact us for rates.
We do not ship to countries that Canada and the United States currently have embargos against.
Custom Fees/Duty Charges: Please note that we are NOT responsible for custom duties or taxes incurred. These are the responsibility of the buyer. Please ensure that you are aware of your countries importation and tax laws before purchasing. Items that are refused by the customer and are shipped back to us because of failure to pay import fees/VAT/taxes are not subject to a refund.
Incorrect Shipping Addresses: Please ensure that the address provided at checkout is the CORRECT shipping address. We are NOT responsible should and items be shipped to an incorrect address. If the item is returned back to us, the buyer is responsible for all return shipping fees.
Lost Parcels/Non Delivery: If a package is shipped with full or partial tracking (see lists above) and full insurance (we insure all tracked packages) we will work with the shipping companies to locate the package and/or file a claim. International TRACKED packages are only deemed lost after 45 BUSINESS days. We can not file a claim before this date. In the meantime, if the item is replaceable (not OOAK), we will send out a replacement item at our cost (using the originally purchased shipping method) after the 45 business day wait time. In the case of a lost package/non delivery that is NON TRACKED, it will be at our discretion if we replace. We will only replace in this instance, not refund. If your country is NOT listed on our country shipping list above, we HIGHLY recommend contacting us for a tracked option.
Items Received Damaged: We inspect all of our items 3 times before packaging and shipping to ensure that they are in perfect condition. Every item is carefully packaged in a sturdy gift box and then shipped in a bubble mailer or sturdy mailing box. If you receive your item and it has been damaged in transit, please notify us within 48 hours of receiving the package. Any notification after 48 hours will not be honored. Please provide us with detailed photos of the damaged package as well as the damaged item. If we do not have these photos we can not file a claim with the mail carrier. Please do not throw out the damaged packaging until we have received the photos.
Damaged items WILL NOT be refunded, they will only be replaced. We do not offer refunds for damaged items, no exceptions.
Items Not Arrived by required dates: We can not be held responsible if your item/s are required by a specific date and we are NOT provided this information ahead of time. Unless a rush order has been paid or we have been given ample notice of your "need by date", we will ship all items as per our schedules outlined on our website Faq/Policies page. Items are NOT eligible for returns if they do not arrive in time for your required date if we are not made aware of this date at time of order.
