Production & Shipping

Production Times

NEW LOCAL PICKUP - we are pleased to offer FREE local pickup now for our GTA customers.  Please select local pickup at checkout and we will contact you when your beautiful order is made and ready for pickup.

NEW SHIPPING SERVICE - CANADA: We are pleased to offer NEXT DAY Purolator Courier services across Canada (Next day for major cities or located close to a major airpost hub, 2 day for remote locations). Rates are available at checkout.

International Orders/Australia - We are seeing that International shipments are taking longer then usual due to international travel restrictions and closed borders/countries. On average packages are taking 30+ business days to clear customs and arrive to their destination (standard shipping is 22 business days). Please plan accordingly when ordering.

International Orders - We are seeing that International shipments are taking longer then usual due to international travel restrictions and closed borders/countries. On average packages are taking 30+ business days to clear customs and arrive to their destination (standard shipping is 22 business days). Please plan accordingly when ordering.

IRELAND Shipping - Please note that we are ONLY offer DHL Express shipping for packages bound to Ireland currently. There is a current situation with Ireland Customs and packages being rejected and returned with regular air mail. When this situation changes, we will update our services.

We can not be held liable or responsible if an order does not arrive in time, or there are delays in shipping. This is COMPLETELY out of our control.

Production Times

All of our adornments and veils are skillfully handcrafted to order in our Toronto studio.  Please allow 1-2 weeks of production time for our smaller items (hair pins, small earrings, necklace, back jewelry, bracelets, simple non embellished veils) and 3-4 weeks of production time for our larger more complex items (shoulder jewelry, larger earrings, embellished veils, juliet veils, hair vines, combs and crowns).  Swatch packages are also hand made to order and ship out of our studio within 1-2 business days.

Our made to order process ensures that you receive a beautifully crafted item made just for you. 

If you require your item rushed due to an upcoming wedding or event, please email us at before placing your order to ensure that we can accommodate your rush request.  Depending on the item and our production schedule an additional fee may be required to rush your item/s.

We can not be held liable or responsible if we are not informed the need by date at time of ordering. If we do not receive a request for a rush order, we will proceed with production as per our posted timelines.  Items can not be returned if they are not received by the wedding or event date if we were not previously informed.

Shipping Options

CANADA SHIPPING:  We are pleased to offer discounted shipping rates on our Canadian orders. All orders throughout Canada are shipped via Canada Post/Chit Chats Express out of Brampton Ontario. This shipping method takes approximately 2-8 business days depending on the receivers proximity to Toronto. These packages have full tracking and up to $400 insurance.
Swatch packages are shipped via Canada Post letter mail and take on average 3-10 days to arrive depending on proximity to Toronto.

USA SHIPPING:  Orders shipped to the United States are via USPS first class mail with tracking. shipped with up to $300 insurance via USPS (United States Postal Service) from Niagara Falls NY. This shipping methods takes 3-5 business days on average

In addition, we offer Priority Shipping 2-3 days with up to $300 insurance and tracking as well as USPS Priority Express Shipping at checkout for an additional cost. DHL next day delivery is also available at checkout for an additional cost with full insurance.

Packages to the USA should not incur duties or taxes as they are shipping directly from the USA (Niagara Falls NY) IF for whatever reason duties/taxes are owed, these are the responsibility of the receiver. The Maximum allowable we can ship via USPS from Canada is a value of $800usd. If your package is over $800usd it must be shipped via DHL. Please chose the DHL option at checkout. Please note that the USA/CANADA trade agree is Duty/Tax free up to $800usd. Any package over the value of $800usd can/will be liable for Duties and Taxes.
Our swatch packages are shipped by either USPS lettermail which is NOT tracked and takes on average 5-8 business days to arrive, or by USPS first class mail which is tracked and takes 3-4 business days to arrive. Both options are available at checkout.  

SHIPPING INSURANCE: All of our USPS packages and AsendiaUSA packages are shipped with up to $400 insurance to countries where insurance is applicable (there are a few countries where insurance is not possible - if you are concerned your country may not have insurance options, please contact us in advance). Canada Post shipments shipped via Chit Chats (standard shipping) have up to $400cad insurance. Canada Post shipments (xpress post) have insurance up to $100. Additional insurance can be purchased upon request. DHL shipments are fully insured.
Please note that insurance ONLY covers Loss and Damage, not Stolen packages. We highly recommend only shipping your items to secure locations or if you have a concern about security, please request a "Signature Required" option (USA/CANADA only) for an additional small charge. We can't be held liable if items are stolen from your location.

INTERNATIONAL SHIPPING: All items are shipped international via USPS and ChitChats International with discounted shipping rates. These packages are shipped out of Niagara Falls NY.
The following countries are shipped via Chit Chats International - these are fully tracked and insured. The delivery takes approximately 6-21 BUSINESS days.
Swatch packages are shipped by lettermail (stamped) and can take up to 30-45 days to arrive to most locations. This is a non-tracked service.

Australia, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Spain, Sweden, Switzerland,  

All other countries will be shipped via USPS First Class Tracked Mail International.
United Kingdom - At this time, we are not registered to collect VAT with the UK Government due to the new laws with Brexit so we have decided NOT to ship to the UK via our website. If you are in the UK and you would like to purchase an item, please purchase through our Etsy shop as Etsy will be remitting sales tax on our behalf.  

DHL Worldwide - We also offer highly discounted DHL Shipping World Wide. Please contact us for rates. 
The Maximum allowable we can ship via USPS/AsendiaUSA from Canada to international locations is a value of $800usd. If your package is over $800usd it must be shipped via DHL or Canada Post. Please chose the Canada Post option at checkout and/or contact us for DHL rates. We will provide the absolute best rates we can.
We do not ship to countries that Canada and the United States currently have embargos against.

German Packaging Act: German customers, we are now fully compliant with Germany's packaging act and have registered our business in the responsible recycling program. Our Registration number is DE1212455189541.

Custom Fees/Duty Charges: Please note that we are NOT responsible for custom duties or taxes incurred.  These are the responsibility of the buyer. Please ensure that you are aware of your countries importation and tax laws before purchasing. Items that are refused by the customer and are shipped back to us because of failure to pay import fees/VAT/taxes are not subject to a refund.

Incorrect Shipping Addresses: Please ensure that the address provided at checkout is the CORRECT shipping address. We are NOT responsible should and items be shipped to an incorrect address. If the item is returned back to us, the buyer is responsible for all return shipping fees.
Items Shown as Delivered but Not Received: If your item is tracked and has a delivery scan but you have not received the item, please contact us and your local post office immediately. USPS has a tendency to mark packages as delivered a day or two before actually delivering the item. So please hold tight for 1-3 days post "Delivery Scan" as it will most likely show up within that time period. USPS also will hide packages if they deem the area unsafe. Check flower pots, window wells and overturned garbage cans, we've seen it all! If your package shows as delivered and all the above solutions did not produce the package please contact USPS directly to see if they can do a GPS track of the package. Although we insure all packages, unfortunately once the package is shown as DELIVERED, our insurance will not cover the package. Please ensure your location is secure to receive packages. If it is not, we highly recommend sending the package to a safe drop location or another address that is more secure. We can not cover loss or theft of packages if they are shown as delivered. If you suspect that a theft has been made, you will have to file a police report with USPS and your local police department.

Lost Parcels/Non Delivery: If a package is shipped with full or partial tracking (see lists above) and full insurance (we insure all tracked packages) we will work with the shipping companies to locate the package and/or file a claim. International TRACKED packages are only deemed lost after 45 BUSINESS days. We can not file a claim before this date. In the meantime, if the item is replaceable (not OOAK), we will send out a replacement item at our cost (using the originally purchased shipping method) after the 45 business day wait time. In the case of a lost package/non delivery that is NON TRACKED, it will be at our discretion if we replace. We will only replace in this instance, not refund. 

Items Received Damaged: We inspect all of our items 3 times before packaging and shipping to ensure that they are in perfect condition. Every item is carefully packaged in a sturdy gift box and then shipped in a bubble mailer or sturdy mailing box. If you receive your item and it has been damaged in transit, please notify us within 48 hours of receiving the package. Any notification after 48 hours will not be honored. Please provide us with detailed photos of the damaged package as well as the damaged item. If we do not have these photos we can not file a claim with the mail carrier. Please do not throw out the damaged packaging until we have received the photos.
Damaged items WILL NOT be refunded, they will only be replaced. We do not offer refunds for damaged items, no exceptions.

Items Not Arrived by required dates: We can not be held responsible if your item/s are required by a specific date and we are NOT provided this information ahead of time. Unless a rush order has been paid or we have been given ample notice of your "need by date", we will ship all items as per our schedules outlined on our website Faq/Policies page.  Items are NOT eligible for returns if they do not arrive in time for your required date if we are not made aware of this date at time of order.
Please note that our shipping/delivery times are based on averages.  Excluding the USA, we CAN NOT be held liable if items are held in customs for longer then the average delivery time.  We have no control over this.  We will also not mark items as "gifts" to avoid customs/duties. This is illegal. Please do not ask us to do this.  Although Canada/EU has signed free trade regulations, some items may still have duties on them if not outlined in the trade agreements. Please familiarize yourself with your countries import laws and dutiable items before purchase. We will not be responsible should you owe duties upon receipt.