Production & Shipping
COVID-19 SHOP UPDATE - MARCH 23: At this time, we are still accepting orders. Although all of our USA and International packages are shipped out of New York State, and the USA/Canada border is closed to Non-essential travel, at this time, Trade and Commerce are not affected and our shipments are being processed. However, as this is a rapidly progressing and changing situation, this could change at a moments notice.
Canadian/Domestic shipments are proceeding currently and ALL Canadian packages will be shipped via Chit Chats Express. We will not be shipping with Canada Post offices at this time. For our safety, we are only shipping with Chit Chats as they offer contactless drop and go shipping at this time. We are practicing social distancing and this option provides the best solution. Chit Chats delivers on average within Canada in 2-8 business days. The packages will still be handled via Canada Post (xpediated service).
International shipments are taking longer then usual due to international travel restrictions and closed borders/countries on lock down. We will inform you at time of purchase if any of your countries are affected and we can not ship to you at this time.
We are extending ALL of our production timelines at this time. Although ALL timelines have been extended, Small items (delicate jewelry, small headpieces, simple veils) we will ship as soon as possible. Larger more intricate items, we will access on a per order basis and based on the current situation with postal disruptions. If you require your item by a certain time, PLEASE reach out to us asap and we will do our best to accomodate. We want nothing more then to be able to design for you, however, we request your patience during this time. We are a fully stocked studio material, but with our suppliers closing up shop, our materials may become limited and we may need to make some adjustments to designs (with your permission of course) or wait until supplies are available yet again.
We can not be held liable or responsible if an order does not arrive in time, or there are delays in shipping. This is COMPLETELY out of our control right now. It is out of everyone's control.
Thank you so much for your patience and understanding. We will ALL get through this together. Please stay in, stay safe and stay healthy!
All of our adornments and veils are skillfully handcrafted to order in our Toronto studio. Please allow 1-2 weeks of production time for our smaller items (hair pins, small earrings, necklace, back jewelry, bracelets, simple non embellished veils) and 3-4 weeks of production time for our larger more complex items (shoulder jewelry, larger earrings, embellished veils, juliet veils, hair vines, combs and crowns). Swatch packages are also hand made to order and ship out of our studio within 1-2 business days.
Our made to order process ensures that you receive a beautifully crafted item made just for you.
If you require your item rushed due to an upcoming wedding or event, please email us at firstname.lastname@example.org before placing your order to ensure that we can accommodate your rush request. Depending on the item and our production schedule an additional fee may be required to rush your item/s.
We can not be held liable or responsible if we are not informed the need by date at time of ordering. If we do not receive a request for a rush order, we will proceed with production as per our posted timelines. Items can not be returned if they are not received by the wedding or event date if we were not previously informed.
USA SHIPPING: All items shipped to the United States shipped with full insurance via USPS (United States Postal Service) from Niagara Falls NY. This shipping methods takes 3-4 business days for first class (smaller packages) with full insurance and tracking.
In addition, we offer Priority Shipping 2-3 days with full insurance and tracking as well as USPS Priority Express Shipping at checkout for an additional cost. DHL next day delivery is also available at checkout for an additional cost.
Packages to the USA should not incur duties or taxes as they are shipping directly from the USA (Niagara Falls NY) IF for whatever reason duties/taxes are owed, these are the responsibility of the receiver. The Maximum allowable we can ship via USPS from Canada is a value of $800usd. If your package is over $800usd it must be shipped via DHL. Please chose the DHL option at checkout. Please note that the USA/CANADA trade agree is Duty/Tax free up to $800usd. Any package over the value of $800usd can/will be liable for Duties and Taxes.
INTERNATIONAL SHIPPING: All items are shipped international via USPS and AsendiaUSA.
The following countries are shipped via ASENDIAUSA - these are fully tracked and insured. The delivery takes approximately 6-21 BUSINESS days.
Australia, Austria, Belgium, Brazil, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, United Kingdom
All other countries will be shipped via USPS First Class Tracked Mail International.
DHL Worldwide - We also offer DHL Shipping World Wide. Please contact us for rates.
Custom Fees/Duty Charges: Please note that we are NOT responsible for custom duties or taxes incurred. These are the responsibility of the buyer. Please ensure that you are aware of your countries importation and tax laws before purchasing. Items that are refused by the customer and are shipped back to us because of failure to pay import fees/VAT/taxes are not subject to a refund.
Incorrect Shipping Addresses: Please ensure that the address provided at checkout is the CORRECT shipping address. We are NOT responsible should and items be shipped to an incorrect address. If the item is returned back to us, the buyer is responsible for all return shipping fees.
Lost Parcels/Non Delivery: If a package is shipped with full or partial tracking (see lists above) and full insurance (we insure all tracked packages) we will work with the shipping companies to locate the package and/or file a claim. International TRACKED packages are only deemed lost after 45 BUSINESS days. We can not file a claim before this date. In the meantime, if the item is replaceable (not OOAK), we will send out a replacement item at our cost (using the originally purchased shipping method) after the 45 business day wait time. In the case of a lost package/non delivery that is NON TRACKED, it will be at our discretion if we replace. We will only replace in this instance, not refund. If your country is NOT listed on our country shipping list above, we HIGHLY recommend contacting us for a tracked option.
Items Received Damaged: We inspect all of our items 3 times before packaging and shipping to ensure that they are in perfect condition. Every item is carefully packaged in a sturdy gift box and then shipped in a bubble mailer or sturdy mailing box. If you receive your item and it has been damaged in transit, please notify us within 48 hours of receiving the package. Any notification after 48 hours will not be honored. Please provide us with detailed photos of the damaged package as well as the damaged item. If we do not have these photos we can not file a claim with the mail carrier. Please do not throw out the damaged packaging until we have received the photos.
Items Not Arrived by required dates: We can not be held responsible if your item/s are required by a specific date and we are NOT provided this information ahead of time. Unless a rush order has been paid or we have been given ample notice of your "need by date", we will ship all items as per our schedules outlined on our website Faq/Policies page. Items are NOT eligible for returns if they do not arrive in time for your required date if we are not made aware of this date at time of order.