Production Times, Shipping & Returns

Production Times:

All of our beautiful veils & adornments are handmade on a made to order basis. Please allow a 3-4 week turnaround on all items.  You will be notified once your item has been processed and is ready to ship.  Some of our items do have a quicker turn around (hair pins, simple veils small hair combs) and will ship out as soon as possible. If for whatever reason your order can not be filled (for example the materials are no in stock) we will cancel your order immediately.  
Please ensure you provide yourself enough time for the item to be handmade as well as shipped to your destination (approximate shipping times are listed below). 
We do offer rush processing on some items.  If you require your item sooner than our standard 3-4 week lead time, please contact us prior to purchasing and we will make every effort to ensure that you item is handcrafted and shipped as soon as possible. There may be a rush fee of $35.00cad depending on how soon the item needs to be shipped. 

Shipping:

Our beautiful adornments and veils are shipped worldwide via Canada Post from Toronto Ontario Canada

Shipping Times:
Canada Shipping:  All items shipped throughout Canada are shipped fully insured via Canada Post Expedited shipping.  This shipping method takes approximately 1-5 business days depending on the receivers proximity to Toronto. These packages have tracking.

USA Shipping: All items shipped to the United States are shipped with $100 insurance via Canada Post Tracked Packet.  This shipping methods takes 4-7 business days.  These packages have tracking.  

Please note that we are NOT responsible for custom duties or taxes incurred.

International Shipping:  All items are shipped international via Canada Post Small Package Air Mail.  These items are NOT insured nor do they have tracking. This shipping method takes approximately 6-10 business days.
 
Please note that we are NOT responsible for custom duties or taxes incurred.

Please also note that we are NOT responsible should the item become lost in transit.  We highly recommend contacting us first to inquire about tracked shipping through the world.  If you would like tracked shipping we will send you a paypal invoice for the additional shipping charges.  The rates vary from country to country. We would be happy to provide you with the available options and rates.

Given the nature of our products and the value, we HIGHLY recommend choosing a tracked method of shipping if shipping international with insurance.  

Returns:

We offer returns on items within 7 days of receipt. Unworn and shipped back to us with all tags and labels.  A refund will be provided upon receipt of the item back to our studio.  If the item has shown signs of wear, a refund will not be provide and the item will be shipped back at the buyer's expense.

Non-Refundable/Final Sale:
We can not offer returns on items if they were not ordered in the correct size. Please measure head size, waist size, thigh width and shoulder widths very carefully and accurately upon placing your order.  As these items are made custom to size, we can not return them for customer error.  If an incorrect size was ordered and you would like us to correct it, the item is to be shipped back to our studio at the buyers expense and we will correct the sizing for an additional charge.

Given the nature of where a garter is to be worn, we can not accept returns on garters. They are final sale.

All sale items are final sale