Production and Shipping
Production Times & Shipping Services
NEW LOCAL PICKUP - we are pleased to offer FREE local pickup now for our GTA customers. Please select local pickup at checkout and we will contact you when your beautiful order is made and ready for pickup.
Canadian Orders - All orders within Canada are shipped using Canada Post. We offer discounted shipping rates via Canada Post with calculated shipping at checkout to provide accurate real time rates. For orders that have purchased expedited shipping, we cross reference Chit Chats Express rates at time of shipping and if the shipping method with Chit Chats is the lesser rate, we will ship via Chit Chats (fulfilled by Canada Post or local courier) and refund the excess shipping costs. For orders that have purchasd Xpress Post or Priority we always ship with Canada Post.
These packages have full tracking and up to $400 insurance.
Shipping Times: Expedited/Chit Chats Express is 2-8 business days. Xpress Post is 2-3 business days and Priority is 1-2 business days.
USA orders. All orders to the USA are shipped via USPS (fulfilled by Chit Chats). Items under $100usd are a flat rate of $8cad. Items over $100-200usd are a flat rate of $10cad and items over $200-800usd are a flat rate of $14. Any items that are over $800usd are shipped via DHL due to duty limitations with USPS/Chit Chats. DHL is on average $45cad-$75cad depending on value of items and size of package. We will refund any excess shipping costs at time of shipping.
Orders shipped to the United States are via first class mail with tracking. shipped with up to $300 insurance via USPS (United States Postal Service) from Niagara Falls NY
Shipping times: USPS is on average 3-6 business days. DHL is on average 1-3 business days
International Orders - Most international orders are shipped via Chit Chats International with tracking and are fulfilled by APC logisitics or AsendiaUSA. Some more remote locations are shipped via USPS tracked international. Some locations unfortunately do not offer tracking. We will reach out at time of purchase to confirm shipping options. Average shipping cost is $25-35cad based on shipping location. Flat rate shipping rates are available at checkout per country. We also offer DHL express worldwide shipping to most locations. Please contact us directly for rates.
Shipping times: Average shipping times via Chit Chats International/USPS International are 7-30 business days to most international locations. DHL Express is 3-7 business days.
Swatch packages are shipped by lettermail (stamped) and can take up to 30-45 days to arrive to most locations. This is a non-tracked service.
IRELAND Shipping - Please note that we are ONLY offer DHL Express shipping for packages bound to Ireland currently. There is a current situation with Ireland Customs and packages being rejected and returned with regular air mail. When this situation changes, we will update our services.
Shipping costs to Ireland with DHL Express averages $65cad
United Kingdom - At this time, we are not registered to collect VAT with the UK Government due to the new laws with Brexit so we have decided NOT to ship to the UK via our website. If you are in the UK and you would like to purchase an item, please purchase through our Etsy shop as Etsy will be remitting sales tax on our behalf.
We can not be held liable or responsible if an order does not arrive in time, or there are delays in shipping. This is COMPLETELY out of our control.
Custom Fees/Duty Charges: Please note that we are NOT responsible for custom duties or taxes incurred. These are the responsibility of the buyer. Please ensure that you are aware of your countries importation and tax laws before purchasing. Items that are refused by the customer and are shipped back to us because of failure to pay import fees/VAT/taxes are not subject to a refund.
Incorrect Shipping Addresses: Please ensure that the address provided at checkout is the CORRECT shipping address. We are NOT responsible should and items be shipped to an incorrect address. If the item is returned back to us, the buyer is responsible for all return shipping fees.
Lost Parcels/Non Delivery: If a package is shipped with full or partial tracking (see lists above) and full insurance (we insure all tracked packages) we will work with the shipping companies to locate the package and/or file a claim. International TRACKED packages are only deemed lost after 45 BUSINESS days. We can not file a claim before this date. In the meantime, if the item is replaceable (not OOAK), we will send out a replacement item at our cost (using the originally purchased shipping method) after the 45 business day wait time. In the case of a lost package/non delivery that is NON TRACKED, it will be at our discretion if we replace. We will only replace in this instance, not refund.
Items Received Damaged: We inspect all of our items 3 times before packaging and shipping to ensure that they are in perfect condition. Every item is carefully packaged in a sturdy gift box and then shipped in a bubble mailer or sturdy mailing box. If you receive your item and it has been damaged in transit, please notify us within 48 hours of receiving the package. Any notification after 48 hours will not be honored. Please provide us with detailed photos of the damaged package as well as the damaged item. If we do not have these photos we can not file a claim with the mail carrier. Please do not throw out the damaged packaging until we have received the photos.
Items Not Arrived by required dates: We can not be held responsible if your item/s are required by a specific date and we are NOT provided this information ahead of time. Unless a rush order has been paid or we have been given ample notice of your "need by date", we will ship all items as per our schedules outlined on our website Faq/Policies page. Items are NOT eligible for returns if they do not arrive in time for your required date if we are not made aware of this date at time of order.