Production and Shipping
Production Times & Shipping Services
All of our adornments and veils are skillfully handcrafted to order in our studio.
Please allow up to 4 weeks of production time. We make every effort to ship items earlier than 4 weeks, but during the busy bridal season, please allow up to 4 weeks for production.
Veil swatch packages ship within 1-3 business days.
Veil swatch packages ship within 1-3 business days.
Our made to order process ensures that you receive a beautifully crafted item made just for you.
Rush Orders - If you require your item rushed due to an upcoming wedding or event, please email us at hello@blairnadeau.com before placing your order to ensure that we can accommodate your rush request. Depending on the item and our production schedule an additional fee may be required to rush your item/s.
We can not be held liable or responsible if we are not informed the need by date at time of ordering. If we do not receive a request for a rush order, we will proceed with production as per our posted timelines. Items can not be returned if they are not received by the wedding or event date if we were not previously informed.
If you require your order to be rushed within a week of ordering, please purchase our Rush Listing along with your item/s. This will put your order ahead in our production queue. Please note that this listing is ONLY for the rush fee for processing time. If you require quicker shipping times, please make sure to select from the additional shipping options at check out on your purchased item.
This service is recommended for Canadian and USA orders as shipping times can also be expediated and available at checkout. For International orders, we can not guarantee that the order will arrive in time, even with our rush service.
Please note that Rush Order Items are NOT eligible for a return
IF we accept a return for whatever reason at our discretion, the rush order fee is NOT returned.
Local Pickup - We are pleased to offer FREE local pickup now for our GTA customers. Please select local pickup at checkout and we will contact you when your beautiful order is made and ready for pickup.
Local Pickup - We are pleased to offer FREE local pickup now for our GTA customers. Please select local pickup at checkout and we will contact you when your beautiful order is made and ready for pickup.
Canadian Orders - All orders are shipped via Stallion Express/Intelcom or Canada Post/Purolator. These packages have full tracking and up to $300 insurance.
Shipping Times:
Stallion Express/Intelcom: 2-8 business days
Canada Post Xpress Post: 2-3 business days
Canada Post Priority is 1-2 business days
USA orders. All orders to the USA are shipped via USPS (fulfilled by Chit Chats). Any items that are over $800usd are shipped via DHL. Please contact us for rates.
Orders shipped to the United States are via first class mail with tracking. shipped with full insurance insurance via USPS from Niagara Falls NY
Most of our items ship to the USA Tariff/Duty Free under the CUSMA/USMCA Trade Agreement. Our veils are shipped DDP (Delivered Duties Paid). The tariffs are applied at checkout. No additional tariffs will be due at time of delivery.
Shipping times: USPS is on average 4-8 business days.
International Orders - Most international orders are shipped via Stallion Express using PostNL with partial insurance and tracking. We also offer DHL express worldwide shipping to most locations. Please contact us directly for rates.
Shipping times: Average shipping times via Stallion Express/PostNL are 7-30 business days to most international locations. DHL Express is 3-7 business days.
Swatch packages are shipped by lettermail (stamped) and can take up to 30-45 days to arrive to most locations. This is a non-tracked service.
The Maximum allowable we can ship via PostNL from Canada to international locations is a value of $800usd. If your package is over $800usd it must be shipped via DHL or Canada Post. Please chose the Canada Post option at checkout and/or contact us for DHL rates. We will provide the absolute best rates we can.
United Kingdom - At this time, we are not registered to collect VAT with the UK Government due to the new laws with Brexit so we have decided NOT to ship to the UK via our website. If you are in the UK and you would like to purchase an item, please purchase through our Etsy shop as Etsy will be remitting sales tax on our behalf.
German Packaging Act: German customers, we are now fully compliant with Germany's packaging act and have registered our business in the responsible recycling program. Our Registration number is DE1212455189541.
We do not ship to countries that Canada currently has embargos against.
Custom Fees/Duty Charges: Please note that we are NOT responsible for custom duties or taxes incurred. These are the responsibility of the buyer. Please ensure that you are aware of your countries importation and tax laws before purchasing. Items that are refused by the customer and are shipped back to us because of failure to pay import fees/VAT/taxes are not subject to a refund. Please note that international packages are NOT returned if the package is refused. We will not provide refunds for ANY package refusal due to customs or if the item does not arrive on time (unless guaranteed DHL shipping was purchased)
SHIPPING INSURANCE: All orders are shipped with either full or partial insurance. Insurance covers loss or damage. It does not cover package theft. We can not be held liable if a package is lost due to theft.
Incorrect Shipping Addresses: Please ensure that the address provided at checkout is the CORRECT shipping address. We are NOT responsible should and items be shipped to an incorrect address. If the item is returned back to us, the buyer is responsible for all return shipping fees.
Items Shown as Delivered but Not Received: If your item is tracked and has a delivery scan but you have not received the item, please contact us and your local post office immediately. Please ensure your location is secure to receive packages. If it is not, we highly recommend sending the package to a safe drop location or another address that is more secure. We can not cover loss or theft of packages if they are shown as delivered. If you suspect that a theft has been made, you will have to file a police report with USPS and your local police department.
Lost Parcels/Non Delivery: If a package is shipped with full or partial tracking (see lists above) and full insurance (we insure all tracked packages) we will work with the shipping companies to locate the package and/or file a claim. International TRACKED packages are only deemed lost after 45 BUSINESS days. We can not file a claim before this date. In the meantime, if the item is replaceable (not OOAK), we will send out a replacement item at our cost (using the originally purchased shipping method) after the 45 business day wait time. In the case of a lost package/non delivery that is NON TRACKED, it will be at our discretion if we replace. We will only replace in this instance, not refund.
Items Received Damaged: We inspect all of our items before packaging and shipping to ensure that they are in perfect condition. Every item is carefully packaged in a sturdy gift box and then shipped in a bubble mailer or sturdy mailing box. If you receive your item and it has been damaged in transit, please notify us within 48 hours of receiving the items. Any notification after 48 hours will not be honored. Please provide us with detailed photos of the damaged package as well as the damaged item. If we do not have these photos we can not file a claim with the mail carrier. Please do not throw out the damaged packaging until we have received the photos.
Lost Parcels/Non Delivery: If a package is shipped with full or partial tracking (see lists above) and full insurance (we insure all tracked packages) we will work with the shipping companies to locate the package and/or file a claim. International TRACKED packages are only deemed lost after 45 BUSINESS days. We can not file a claim before this date. In the meantime, if the item is replaceable (not OOAK), we will send out a replacement item at our cost (using the originally purchased shipping method) after the 45 business day wait time. In the case of a lost package/non delivery that is NON TRACKED, it will be at our discretion if we replace. We will only replace in this instance, not refund.
Items Received Damaged: We inspect all of our items before packaging and shipping to ensure that they are in perfect condition. Every item is carefully packaged in a sturdy gift box and then shipped in a bubble mailer or sturdy mailing box. If you receive your item and it has been damaged in transit, please notify us within 48 hours of receiving the items. Any notification after 48 hours will not be honored. Please provide us with detailed photos of the damaged package as well as the damaged item. If we do not have these photos we can not file a claim with the mail carrier. Please do not throw out the damaged packaging until we have received the photos.
Damaged items WILL NOT be refunded, they will only be replaced. We do not offer refunds for damaged items, no exceptions.
Items Not Arrived by required dates: We can not be held responsible if your item/s are required by a specific date and we are NOT provided this information ahead of time. Unless a rush order has been paid or we have been given ample notice of your "need by date", we will ship all items as per our schedules outlined on our website Faq/Policies page. Items are NOT eligible for returns if they do not arrive in time for your required date if we are not made aware of this date at time of order.
Items Not Arrived by required dates: We can not be held responsible if your item/s are required by a specific date and we are NOT provided this information ahead of time. Unless a rush order has been paid or we have been given ample notice of your "need by date", we will ship all items as per our schedules outlined on our website Faq/Policies page. Items are NOT eligible for returns if they do not arrive in time for your required date if we are not made aware of this date at time of order.
Please note that our shipping/delivery times are based on averages. We CAN NOT be held liable if items are held in customs for longer then the average delivery time. We have no control over this. We will also not mark items as "gifts" to avoid customs/duties. This is illegal. Please do not ask us to do this. Please familiarize yourself with your countries import laws and dutiable items before purchase. We will not be responsible should you owe duties upon receipt.