Are all items Handmade and Made to Order?
Yes! Everything in our shop is skillfully handcrafted on a per order basis. As soon as your order is placed, your item/s will be put into our production queue and handcrafted to order. We prefer to create made to order so that each order receives the utmost care and attention that it deserves, materials are fresh and new and each piece is made specifically for the one who will love and treasure it upon it's arrival.
How long does it take for each order to be handcrafted?
It truly depends on the item. Currently as we have experienced a higher then usual amount of orders, we are processing items on a 1-4 week turnaround.
Smaller items like hair pins, small hair combs, necklaces, back jewelry, earrings and simple veils will ship within 1-2 weeks of ordering. More detailed and delicate items such as juliet veils, lace trimmed veils, crowns, shoulder jewelry and intricate headpieces will be processed within a 3-4 week turnaround.
My wedding or special event is quickly approaching, do you accept rush orders?
Yes we do, most items can be rushed. Depending on how quickly the items is required and the intricacies of the design, a flat rate fee of $35 might be applied to the rush order. Please contact us prior to purchasing to ensure that we are able to accommodate your rush request. If a rush order is requested AFTER the item/s have been ordered, a $35 rush fee will be applied automatically. This is to be purchased within 24 hours of receiving or the order may be cancelled.
What Currency is your shop listed in?
All prices are listed in Canadian Dollars, however we have a currency converter at the top right hand corner for USD, GBP, Euro and AUS. If you don't see your currency, we find the best online currency converter is www.xe.com
Do you offer custom orders?
Yes! We do offer custom/bespoke services. We currently have a few openings every month for truly custom work. Custom Designs that are completely new designs based on either email or in-person consultations with us and the client that involve sketches, sourcing of new materials, creating new designs completely from scratch, etc start at $300cad and up.
I saw one of your designs online, but can not find it in your store. Can you still create it for me?
Possibly! Sometimes we have had to discontinue items as the materials are no longer available, sometimes an item is from a past collection and we have decided to no longer sell it online as we have so many beautiful new designs constantly being added, so needed to make some room. However if you please send us the image we would be happy to let you know if the design is still possible! If the materials are no longer available as shown, we can discuss alternative material options.
I saw a design that I loved on Pinterest from another designer, can you copy it for me?
No, we will not copy another designer's work. We pride ourselves in creating unique adornments and respect our fellow designers and industry colleagues. You are welcome to send us images for overall inspiration of the type of look you are going for, but know that we will use those images as inspiration only and handcraft something completely unique just for you. Please respect our decision to create, rather then duplicate.
Do you offer small changes to pre-existing designs?
Yes, we do! Most of our designs can be slightly altered in size and materials. A small alterations fee is charged to each item that is modified. Alterations and adjustments must be discussed and determined prior to purchase of the item. The fee will be added to the original cost of the design.
I love an item in your shop, but it's not available in a metal finish I want. Can you make it in other finishes?
We really pride ourselves in our selection and ability to offer various plated and real precious metal finishes to our customers. Some items are currently only offered in certain metals as that is what we have currently in stock. Depending on the item, we might be able to get the elements plated in silver, gold or rose gold so it doesn't hurt to ask! If available, these processes are more expensive, so we would provide to you a custom quote on these items in the requested finish.
What types of materials do you use?
All of our materials are new materials sourced from around the world. We pride ourselves in using only the highest quality materials. All materials are thoroughly inspected before being used on your design to ensure the highest quality possible. We use sterling silver, gold & rose gold filled elements, plated brass elements, imported tulles from Europe, geniune Austrian & Czech crystals, beads & pearls as well as real freshwater pearls. Each item listing details the fine materials used for that piece. We DO NOT substitute qualities from what is indicated on the listing and if for whatever reason we have to, we will contact you before processing the order.
I'm having a hard time deciding which adornment will go with my gown, can you help?
Yes! Absolutely we can! Styling is one of our absolute favourite things to do and we here ready to assist you with any styling questions you may have. Send us off an email or message us directly through our live chat button and we will get back to you right away with our thoughts on what we think would work best for your gown!
If you can send us photos of your dress as well as overall inspiration/theme for your wedding and images of the items you are deciding between that would be a great help to steer you in the right direction!
I need a veil, but I'm a bit confused about all the different types of tulles out there. Can you help me?
Isn't it so confusing! We completely understand, so we wrote a helpful blog post about all of the different types of tulles available in the bridal world and the ones that we use! I hope that this helps! Please don't hesitate to contact us about what fabric we think would be perfect for your gown! We are here to help!
How do I care for my items?
We pride ourselves in creating heirloom quality pieces, but they must be carefully cared for and stored to last generations. Each order will come with a care instruction guide on how to care for your veils and adornments. If you have any additional questions upon receipt of your order and care guide, please don't hesitate to reach out to us, we are happy to help and offer additional suggestions.
Can I pick up my item in person?
We do have a private showroom the GTA (Toronto region) that we hold order pickups at. Please select the Local Pickup option at checkout and we will confirm pickup once the order is complete.
Can I meet you for an in-person consultation?
Absolutely! I love meeting my clients in person! Please visit our book a consultation page to request a in-person appointment in our Brampton showroom.
I don't live close to your studio, can we still have a consultation?
Absolutely! Since the pandemic, we are fully set up to hold virtual consultations via Google. Please contact us at firstname.lastname@example.org to schedule a video consultation! We can also consult over email as well. Whichever you prefer.